Call Handler / Patient Coordinator
- Recruiter
- First Recruitment Services
- Location
- Crawley
- Salary
- £12.71 per hour
- Contract
- Temporary
- Work pattern
- Not Specified
- First listed by Ontap
- 22 October 2026
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Job description
Location: Crawley Salary: 12.71 per hour Hours: Monday to Friday, with at least one Saturday per month
About the Role
We are seeking a friendly and organised Call Handler to join a busy healthcare team in Crawley. This is a customer-focused role where you will be the first point of contact for patients, providing excellent service and ensuring appointments are scheduled efficiently.
Key Responsibilities
Answering incoming calls from patients in a professional and compassionate manner
Scheduling, amending, and cancelling appointments
Handling patient enquiries and providing accurate information
Updating patient records and maintaining data accuracy
Liaising with healthcare professionals and colleagues to ensure smooth service delivery
Managing a high volume of calls while maintaining excellent customer service standards
About You
Previous experience in a call handling, customer service, or administration role
Excellent communication and telephone manner
Strong organisational and time management skills
Ability to remain calm and professional in a busy environment
Good IT skills and experience using appointment booking systems is desirable
Empathetic and patient-focused approach
Due to the urgency of the role apply now for consideration.
Berry Recruitment Services Ltd T/A First Recruitment Services are acting as an employment business in relation to this assignment