Customer Service

Beeston, LS11 12.82 per hour Monday to Thursday: 8:30am - 5:00pm Friday: 8:30am - 4:30pm Temporary Ongoing Contract We are currently recruiting for a Customer Care Coordinator to join a busy and supportive team. This is an excellent opportunity for someone with strong customer service and administration skills who enjoys resolving issues and delivering a first-class customer experience. Key Responsibilities - Managing customer queries and complaints in a professional and timely manner - Coordinating remedial works and ensuring completion within agreed timescales - Liaising with site managers, subcontractors and suppliers to schedule repairs and maintenance - Ensuring labour and materials are available before works commence - Contacting customers after completion to ensure satisfaction and maintain excellent service standards - Producing and maintaining accurate customer care records and documentation - Monitoring subcontractor performance and escalating concerns where necessary - Supporting customer meetings with management teams when required - Maintaining organised filing and administration systems - Identifying recurring issues and helping implement long-term solutions - Ensuring effective communication between customers, contractors and internal teams About You - Previous experience in customer service, customer care or administration - Excellent communication and organisation skills - Ability to manage multiple tasks and prioritise workload effectively - Confident using Microsoft Office and internal systems - Strong problem-solving skills with a customer-focused approach Apply below with your CV! RG Setsquare is acting as an Employment Business in relation to this vacancy.