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Customer Service Advisor

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Recruiter
Motofix Accident Repair Centres
Location
Somerset
Salary
£32,500 per year
Contract
Permanent
Work pattern
Full Time
First listed by Ontap
15 October 2026
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Job description

Motofix is a leading vehicle body repair provider with nine state-of-the-art centres across the Home Counties, South, and South West of England. We aim to set the benchmark for customer experience and quality in automotive body repair, guided by teamwork, ownership, respect, and eco-integrity.

What We Offer

Excellent salary
Saturday Rota Payments (1:3)
30 days annual leave (Inclusive bank holidays)
Workplace pension scheme
Free Training and Development
Employee long service rewards
Employee well-being services
Free uniform (and PPE)
Life insurance

About the Role

As a Customer Service Advisor, you will be the public face of Motofix, ensuring every customer receives a seamless and positive experience throughout their repair journey. You will provide friendly and professional support, ensuring customer satisfaction while maintaining efficient administrative processes. This role requires initiative, attention to detail, and the ability to provide outstanding customer service in a fast-paced environment.

Key Responsibilities

Customer Engagement Provide a professional and welcoming meet and greet service to customers.
Booking & Scheduling Schedule vehicle repair bookings, ensuring smooth workflow management.
Guiding Customers Assist customers through the repair claims process, providing clear and reassuring guidance.
System Updates Maintain accurate records in repair management systems to track progress and customer interactions.
Payment Processing Handle insurance excess payments, ensuring transactions are processed correctly.
Telephone & Digital Enquiries Respond promptly to customer queries via phone, email, and other communication channels.
Upselling Identify opportunities to upsell additional services, enhancing customer value and business revenue.

About You

You have a positive and outgoing personality, with a passion for customer service and a commitment to delivering excellence. You are confident in dealing with people at all levels and take pride in ensuring every customer has an exceptional experience. You are detail-oriented, proactive, and eager to learn, always looking for ways to improve processes and service delivery.

What We Look For

Someone who can make customers smile and ensure they feel valued.
Ability to multi-task, plan, and organise effectively in a dynamic environment.
Strong verbal and written communication skills with the ability to engage customers and colleagues.
Confident user of Microsoft Office packages and repair management systems.
Ability to identify opportunities for additional services that benefit customers.
Capable of working independently and collaboratively, supporting colleagues to achieve shared goals.
5 years' experience in a customer-facing role would be preferred.
Experience in an automotive background would be advantageous.

Interested? Apply today! Our Recruitment Team will review applications and aim to provide an update within 5 working days of the vacancy closing date. Please visit our website to view our Privacy and Wellbeing Policies

Salary: Up to £32,500 per annum (Inc Saturday Rota Payments) Contracted Hours: 45 hours per week plus 1:3 Saturday mornings Attended Hours: Monday-Friday, 07:30-17:00

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