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Sales Support Specialist

Recruiter
Trinity Resource Solutions
Location
London
Salary
£35,000 - £38,000 per year
Contract
Permanent
Work pattern
Full Time
First listed by Ontap
15 October 2026
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Job description

Sales Support Specialist

Are you passionate about delivering outstanding B2 B customer service and keeping complex order processes running like clockwork? Do you thrive at the center of sales, logistics, and operations making things happen for customers every day?

We re looking for a Sales Support Specialist to become the trusted first point of contact for our client's B2 B customers, primarily furniture dealers across Europe. This is a pivotal role where your attention to detail, problem-solving mindset, and customer-first approach will directly shape the customer experience.

The Role As a Sales Support Specialist, you ll own the end-to-end order journey from initial order processing through to delivery and aftersales support. You ll work closely with Sales, Operations, and Logistics to ensure orders are accurate, deliveries are smooth, and any issues are resolved quickly and professionally.

Order Management

Process customer orders accurately and on time
Monitor service failures, identify root causes, and suggest improvements
Support sales targets by maintaining high service levels
Place orders with supply chain partners when required
Keep customer portals accurate and up to date

Customer Support

Handle daily enquiries and complaints via phone and email
Acknowledge and confirm orders clearly and promptly
Proactively advise customers of shortages, delays, and revised availability
Log, track, and resolve all customer queries efficiently

Stock & Delivery Coordination

Liaise with Operations to gather stock data and share insights internally and externally
Support stock allocation and delivery planning with logistics partners
Ensure realistic lead times to meet deadlines and control costs

Administration & Reporting

Maintain customer accounts and master data
Prepare reports on complaints and service performance
Support the Team Leader or Manager with administrative tasks

Performance & Collaboration

Maintain an exceptional customer service level
Share weekly service updates with internal teams and customers
Communicate daily with customers on service-related matters
Collaborate cross-functionally and contribute to projects and performance reviews

What We re Looking For

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