Service Coordinator / Administrator

Service Coordinator / Administrator

Our client is an established property services company based in North West London and is looking for an experienced Service Coordinator / Administrator to join their team.

This is a busy and varied administrative role, coordinating a team of engineers and making sure jobs are booked in, followed up and completed efficiently.

The role would suit someone with previous experience in a service coordination, scheduling or administrative position, ideally within property services, facilities management, maintenance or a similar industry.

Responsibilities

About You

Salary: £26,000 - £28,000

Hours: Full-time, Monday to Friday

Location: North West London

Answering incoming calls and dealing with customer enquiries

Booking and scheduling engineers for maintenance and service visits

Coordinating engineers' diaries and managing appointments

Liaising with customers to arrange and confirm appointments

Following up on outstanding jobs and making sure they are progressed

Receiving and checking engineers' reports

Preparing and sending reports to clients where required

Keeping customers updated on the progress of jobs

Maintaining accurate records of jobs, appointments and engineer visits

Dealing with general administration and paperwork

Liaising between engineers, customers and the office team

Managing a busy workload and prioritising urgent jobs where necessary

Previous experience in an administrative, coordination or scheduling role

Experience arranging engineers, contractors or field-based staff would be highly advantageous

Ideally, experience within property services, facilities management, maintenance or a similar service-based industry

Confident dealing with customers over the phone and by email

Strong organisational skills and able to manage a busy diary

Good attention to detail

Comfortable working with reports and written documentation

Able to work under pressure and manage multiple jobs at the same time

Good IT skills and confident picking up new systems

Reliable, organised and proactive