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Customer Service Administrator

Recruiter
Thrive Group
Location
Merthyr Tydfil
Contract
Permanent
Work pattern
Full Time
First listed by Ontap
13 October 2026
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Job description

Thrive Oldham are recruiting on behalf of our well established client a Customer Service Administrator in the Merthyr Area.

Job Title: Customer Service Administrator

Reporting to: Internal Sales Manager

Overview

This is an exciting opportunity for a successful candidate to join a well-established company.

This role is fully Customer Service focused, and you will be heavily involved in order processing high volumes daily and updating customers throughout the whole process from initial ordering to delivery.

Key Tasks & Responsibilities:

Providing excellent customer service to clients of all levels
Processing sales orders on the inhouse system accurately and efficiently
Updating clients on the process of their orders on the telephone and email
Updating clients on delivery dates and amendments
Booking export transport on customer portals.
Liaising with internal departments on daily orders and delivery schedules
Serve as a point of contact for customers and liaise between clients and the sales team
Address customer questions regarding our products and services
Maintaining excellent relationships with our customer
Maintain accurate customer account details
Provide effective communication with customers, clients, colleagues and 3rd parties to ensure successful outcomes with a 'Right First Time' mentality
General administrative duties to support the team

Key Skills:

Experience of working in a customer service order processing role within manufacturing is essential for this role
Excellent organizational and time management skills
Strong communication skills, both written and verbal
Detail-oriented with a commitment to accuracy
Must have the ability to work efficiently under pressure, prioritizing workload to meet deadlines
Excellent IT skills are essential to undertake this role, in particular, Outlook and Excel

8am-5pm Mon-Thur and 8am-12 midday Fridays

Salary Competitive

What you need to do next:

If you are interested in being considered for this position, please apply with your updated CV

Thrive are acting as an Employment Agency in relation to this vacancy.

If you have not heard from a consultant within 7 days, please assume you have been unsuccessful on this occasion.

INDOLD

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