Warranty Administrator PSV / Commercial Vehicles
Southwater, West Sussex
Salary: £30,000 £35,000 (DOE) Full-Time Permanent Monday Thursday: 8:00am 5:00pm Friday: 8:00am 3:00pm
An excellent opportunity has become available for an experienced Warranty Administrator to join a growing commercial vehicle and PSV aftersales operation based in Southwater, West Sussex.
This role is focused on managing multi-stage PSV warranty processes, including chassis manufacturers, bodybuilders, and conversion partners. You ll play a key role in ensuring correct liability attribution, accurate claim submission, and maximum warranty recovery while delivering a high level of service to both internal teams and customers.
Key Responsibilities
•Receive, review, and process warranty claims from workshop and aftersales teams
•Ensure all warranty documentation is completed accurately in line with manufacturer guidelines
•Submit warranty claims and monitor progress through manufacturer portals
•Follow up on delayed or rejected claims, providing supporting evidence where required
•Communicate clearly with internal stakeholders regarding claim status and expectations
•Coordinate warranty-related repairs and replacement parts with suppliers and vendors
•Maintain accurate records of warranty parts, paperwork, and approvals
•Monitor manufacturer recalls and warranty policy updates
•Carry out warranty audits to ensure compliance and reduce rejection rates
•Track warranty financial performance, recovery values, and claim turnaround times
•Process internal jobs including documentation, retail quotations, and invoicing
•Reconcile workshop accounts for warranty and internal repairs, investigating discrepancies
•Work closely with Workshop, Parts, Aftersales Management, and Finance teams
•Performance will be measured against KPIs including warranty recovery value, claim turnaround time, rejection rates, and audit compliance.
Your Background & Skillset
•Minimum 2 years experience as a Warranty Administrator within the commercial vehicle / PSV / HGV sector
•Strong understanding of manufacturer warranty processes and procedures
•Experience using Pinnacle DMS, Kerridge, or similar systems (advantageous)
•Confident using Office 365 and web-based warranty portals
•Strong analytical and problem-solving skills
•Excellent organisational skills and attention to detail
•Professional communication skills with internal teams and external manufacturers
What s in it for you?
•£30,000 £35,000 basic salary (depending on experience)
•Monday to Friday working pattern with early finish every Friday
•25 days holiday plus bank holidays
•Workplace pension scheme
•Statutory sick pay
•Employee benefits portal
•Stable, long-term role within a growing aftersales operation
•Opportunity to develop your career within the commercial vehicle sector
Apply today to join a specialist aftersales operation as a Warranty Administrator, where accuracy, expertise, and attention to detail are truly valued.
