Customer Service Advisor
- Recruiter
- Interaction Recruitment
- Location
- Manchester
- Salary
- £12.71 per hour
- Contract
- Temporary
- Work pattern
- Not Specified
- First listed by Ontap
- 13 October 2026
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Job description
£12.71 per hour plus uncapped bonus
35 Hours per week
Monday to Sunday 6am-2am (full flexibility required to work early, afternoon and late shifts)
Ongoing Temporary Position
Office based At our iconic Media City Headquarters
Training Provided 2 weeks Monday to Friday training
Be the difference when it matters most
When someone breaks down, it s more than just a vehicle issue - it can be stressful, disruptive, and sometimes unsafe. That s where you come in:
As a Resolution Specialist, you ll be the calm, capable voice who takes control in that moment. You ll solve problems, provide reassurance, and make sure our members get the help they need - quickly, safely, and with confidence.
What you ll be doing
Taking ownership of breakdown calls, working quickly to understand the customer s situation and any vulnerabilities
Assessing cover and identifying the best solution - from remote fixes through to arranging assistance or onward travel
Managing the situation end-to-end, from the first call through to resolution
Keeping members informed with clear, proactive updates so they always know what s happening
What we re looking for
Experience in delivering stand-out customer service under pressure (contact centre experience is helpful, but not essential)
The ability to build trust quickly and communicate with confidence and clarity, especially in challenging situations
Strong problem-solving skills and sound judgement under pressure
Confidence using multiple systems and handling information accurately
A proactive mindset - you take ownership and see things through