Customer Service Advisor

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Job description

Proactive Personnel are currently looking for a number of Customer Service Advisors to start work in Preston, PR5.

Duties:

Delivery of service excellence through a communicative customer focused approach applied to the customer order process

Process customer orders in a professional, timely and efficient manner

Prepare customer quotations

Communicate effectively with customers, undertaking necessary follow up calls during the order process

Provide accurate advice to customers and internal stakeholders in regard to product specification, pricing and delivery timelines

Maximise opportunities to switch sell, upsell and cross sell company products

Manage debit/credit note process to meet customer and company requirements

Manage customer complaints and returns effectively and efficiently

Requirements:

3 years customer service experience including customer call handling and processing customer orders

Excellent customer service delivery

Demonstrable compliance with internal process

Computer literacy including MS Office and regular use of MS Teams

Customer resolution experience

The hours of work are Monday to Thursday 08:00- 17:00 and Friday 08:00- 16:00.

If interested, please call Tyheisha or Ollie on (phone number removed) or apply now.