Customer Service Executive

Morgan McKinley is recruiting for an experienced Customer Service Executive with excellent customer service skills to join a fast-growing and exciting company based in East Grinstead. The successful candidate will be responsible for handling daily customer enquiries, processing orders through a ticketing system, and building and maintaining strong customer relationships while delivering a high standard of service. Location: East Grinstead - Hybrid (2-3 days office-based) Hours: Monday to Friday, 8:00am-5:00pm or 9:00am-6:00pm Key Responsibilities - Act as the first point of contact for customer enquiries, delivering exceptional service and maintaining strong customer relationships. - Resolve daily customer queries, process orders, and manage related correspondence accurately and efficiently. - Use ticketing systems to manage and update customer requests in line with SLAs and standard operating procedures. - Liaise with Customer Services, Warehouse Team Leaders, and other internal departments to ensure the smooth resolution of customer requests. - Manage live chat and inbound enquiries, directing queries to the appropriate teams within agreed response times. - Provide professional telephone and email support, ensuring a positive customer experience at every stage. Skills & Experience - Previous experience in a customer service or customer support role. - Experience working to deadlines and meeting SLA commitments. - Financial administration or financial responsibility experience. - Proficient in Microsoft Office, particularly Excel and Outlook. - Excellent organisational skills, with the ability to manage a busy inbox and prioritise workload. - Strong interpersonal and relationship-building skills. - A collaborative team player with a proactive approach. - Excellent written and verbal communication skills. - High level of accuracy and attention to detail.