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Service Advisor

Recruiter
Prospectus IT Recruitment
Location
Epsom
Contract
Permanent
Work pattern
Full Time
First listed by Ontap
13 October 2026
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Job description

Service Advisor

Location: Epsom, Surrey Salary: Competitive + Bonus Hours: Monday - Friday, 8:00am - 6:00pm Job Type: Permanent, Full-Time

An established and successful automotive dealership in Epsom is looking to recruit an experienced Service Advisor to join its busy Aftersales team.

This is an excellent opportunity for someone with previous Service Advisor experience who enjoys building relationships with customers, coordinating with a busy workshop and delivering a high standard of customer service throughout the vehicle service and repair journey.

The Role

As a Service Advisor, you will be the key point of contact between customers and the workshop. Your responsibilities will include:

Welcoming customers and building strong, professional relationships
Understanding customer requirements and providing clear advice
Providing accurate estimates for repair costs and completion times
Booking and scheduling vehicles into the workshop
Liaising with technicians, workshop control and parts departments
Taking workshop capacity and parts availability into consideration when scheduling work
Keeping customers informed throughout the service and repair process
Advising customers of additional or recommended work
Arranging courtesy/loan vehicles when required
Ensuring customers receive a professional experience from initial booking through to vehicle handover

What We're Looking For in a Service Advisor:

The ideal candidate will have:

At least 2 years' experience as a Service Advisor
Previous experience within the automotive/motor industry
Dealership or busy workshop experience
Excellent customer service and relationship-building skills
Strong communication skills, both face-to-face and over the telephone
Experience coordinating workshop bookings and managing customer expectations
A highly organised and efficient approach
The ability to work effectively as part of a busy team
A professional and confident telephone manner
Full UK driving licence

Package & Benefits

You'll be joining an established dealership with a busy Aftersales operation and an experienced team.

Benefits include:

Competitive salary
Bonus scheme
Company pension
Life insurance
Employee benefits/perks
Monday - Friday working - no regular weekend hours stated

If you're an experienced Service Advisor looking for your next opportunity in the Epsom area, we'd be keen to hear from you.

Apply today with your CV for a confidential conversation and further details.

Apply Now