Customer Care Coordinator

Customer Care Administrator - Permanent - Full-Time

We are currently recruiting for an experienced Customer Services Administrator to join our well-established client based in Wilmslow. This role would be an excellent opportunity for an individual who can demonstrate their organisation and communication.

Duties:

Issuing welcome letters and recording for the 6-week check in

Answering customer service telephone calls and emails

Logging information in the correct files

Raising work requests on the systems and monitoring spreadsheets

Responding to customer queries

Ordering materials/purchase orders

Coordinating and diarising appointments

Issuing forms and documents

Liaising with internal and external teams to ensure they are dealt with efficiently

Preparing reports and minutes for weekly customer service meetings processing staff holidays/sickness/absences

Collation of weekly timesheets for payroll

Confirming arrangements on behalf of the director

To be successful in this role, you will be knowledgeable and willing to learn to develop both your customer service and administration skills in line with the companies values.

Please send us your CV then call Charlotte on (phone number removed) for a confidential discussion.

Please note that due to high volume of applications we receive, only those successfully shortlisted for the role will be personally contacted.