Customer Care Coordinator
- Recruiter
- SF Partners
- Location
- London
- Salary
- £24,000 - £28,000 per year
- Contract
- Contract
- Work pattern
- Full Time
- First listed by Ontap
- 5 September 2026
Job description
SF Partners are supporting an organisation in Solihull that are looking to recruit a Customer Care Administrator on a contract basis for 12 months.
Salary: £24,000-£28,000 Working pattern: full time site based
Responsibilities will include:
Ensure all reported defects are recorded, actioned and closed out efficiently.
Accountable for defects received until the job is closed.
Complete all updates provided by site teams and Customer Care operatives and action as required.
Plan and coordinate works with the operational team.
Accountable for the daily movement of Customer Care operatives.
Maintain effective communication with customers to assist in the completion of works.
Follow up works effectively to ensure closure.
Communicate with the Technical team to close out drainage remedial works.
Update Contract Managers weekly to ensure follow-up on live defects.
Support Contract Managers with regular updates on outstanding works on live sites.
Provide regular feedback and communication on ongoing jobs to relevant persons.
Ensure good working relationships are created and maintained.
Provide effective communication and support to internal and external stakeholders to enable an efficient and productive service between offices, clients, customers, sites and subcontractors.
Ensure any concerns, complaints or issues are escalated to the Customer Care Manager.
Raise invoices, collate supporting documentation and submit these to the relevant client following completion of chargeable works.
Chase outstanding debt with clients.
Maintain weekly reports for clients, providing updates on outstanding works.
Communicate with the Commercial team and follow up on outstanding pricing and defect-related queries.