Helpline Administrator

Job description

Role: Helpline Administrator

Based: Southall

Rate: £15.50ph PAYE or £20ph umb

Start Date: Immediately

Duration: Temporary ongoing

Hours: 35 hours per week on site Monday to Friday on site each day

Our client is looking for a Helpline Administrator to join their team.

Synopsis of duties:

Accurately recording information and service data on the Oasis systems

Reviewing, updating and maintaining existing records to ensure information is complete and up to date.

Following up on missing information and liaising with relevant staff where clarification is required.

Supporting general administrative tasks, including organising information and maintaining electronic records.

Handling confidential and sensitive information appropriately and in line with data protection procedures.

Working accurately, independently and efficiently.

Escalating more complex queries to the appropriate member of staff.

Essential Requirements:

Experienced in administration within the charity sector

Experienced in working in a trauma informed/holistic way

Confident using IT and standard office systems.

Fluent in Urdu, Hindi or Punjabi (desirable but not essential)

Immediately available

Supporting Futures Consulting acts as both an employer and an agency.