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Helpdesk Administrator

Recruiter
The Solution Group Recruitment Ltd
Location
Surrey
Salary
£30,000 - £33,000 per year
Contract
Permanent
Work pattern
Full Time
First listed by Ontap
21 August 2026
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Job description

An established and growing Services business is seeking a reliable and organised Helpdesk Administrator to join its Operational Support Team in Farnham.

This is an excellent opportunity for someone looking to build a career within administration, customer service, facilities management, or operational support.

Working within a friendly and supportive team, you will assist with the day-to-day management of work orders, document control, data entry, scheduling, and general administrative duties across a variety of commercial and public sector contracts within a service management environment.

Key Responsibilities

Managing and updating work orders and job records
Accurate data entry and maintenance of company systems
Document control and administration support
Liaising with clients, suppliers, subcontractors and operational teams
Monitoring and processing information within agreed timescales
Supporting the Helpdesk function with day-to-day administration
Maintaining accurate records and compliance documentation

About You

Strong organisational and administrative skills
Excellent attention to detail
Confident using Microsoft Office and computer systems
Professional communication skills with a customer centric approach. The company have an excellent reputation for great customer service which is a result of the culture and amazing people.
A team player who ejoys and contributes to a friendly, collaborative environment.
Able to prioritise workload in a fast-paced environment
Positive attitude and willingness to learn
Previous administration, customer service, helpdesk, facilities management or construction support experience would be advantageous

Desirable Experience

Administration or customer service background
Experience with CRM, CAFM, Helpdesk or work order systems
Document control or scheduling experience
Microsoft Outlook, Excel and Word proficiency

Training & Development

Full training will be provided. The company offers ongoing development, mentoring and genuine opportunities for career progression within a long-established and growing business.

Additional Information

Office-based role in Farnham
Successful candidates may be required to undergo security screening
Excellent long-term career prospects
Supportive team environment with very low staff turnover

If you have not received a call within 5 working days unfortunately on this occassion your application has not been successful.

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