Customer Service Advisor
- Recruiter
- Mpeople Recruitment North West
- Location
- Burnley
- Salary
- £12.71 - £14.27 per hour
- Contract
- Temporary
- Work pattern
- Not Specified
- Working arrangement
- 3 days in office
- First listed by Ontap
- 13 October 2026
Find jobs near you
See current jobs within 20 miles
Job description
Job Role: Customer Service/Contact Centre Advisor
Contact Centre Experience Required
Location: Burnley
Job Type: Temporary 6 - 12 Month Contract (Reviewed)
Working Pattern: Monday Friday / Between the hours of 8.30 AM 5.30 PM / 37.5 Hours
Pay Rate: £12.71 per hour increasing to £14.27, amazing benefits including excellent paid annual leave 28 days rising to 36 after 12 weeks
Hybrid working 3 days in the office per week can be achieved once competence and confidence is gained and the Manager approves hybrid working to commence.
DBS required
Duties:
Receiving inbound calls regarding technical enquiries
Manage the timely resolution of customer concerns
Providing advice and guidance
Taking payments over the phone
Updating customer details on the internal bespoke system
Contacting customers regarding alerts on their account
Assist in the monitoring of device status and problem solving to resolve device malfunctions
Produce and despatch personalised customer communications being fully compliant to GDPR
Security checks over the phone with customers
Manage customer and colleague expectations through good quality communication
Closing down alerts on the system
Providing information for reports to team leaders / managers
Other duties as outlined by line manager
Key Skills:
Previous experience of working in a service delivery environment is essential
Extensive use of digital applications including (but not restricted to) database based applications and Microsoft office
Attention to detail is essential
Ability to work under pressure and act decisively
Ability to communicate with members of the public and have the ability to defuse situations
A flexible can-do attitude and professional
Excellent communicator, written and verbal
Must be efficient and organised with the ability to prioritise tasks and meet strict deadlines
Working to targets
Mpeople, are a recruitment business acting on behalf of our clients, if you do not receive a response within 5 days please presume you have been unsuccessful on this occasion.