Digital Communications and Marketing Officer

Tell the stories that change how Newham sees its communities

Every day at the Renewal Programme, people rebuild their lives. A refugee finds her feet. A carer gets the support he's been missing. Someone who was homeless gets the keys to a room of their own. We want the world to hear these stories, and we're looking for someone to help tell them.

This is a new, hands-on role at a key moment for us. We've just reviewed our communications and are moving to a blended model, working with a specialist external agency on strategy, PR, social media and individual giving. You'll be our in-house communications lead. You'll be the agency's day-to-day contact, the keeper of our brand and voice, and the person who makes sure everything we put out reflects the real work happening on our frontline.

It's a role with real autonomy. You'll make day-to-day decisions about content, timing and channels yourself, with support and senior oversight from our Director of Operations.

What you'll be doing

About you

You're a confident communicator with a gift for visual storytelling. You've worked in communications, marketing or digital, and you're comfortable planning and delivering content across several channels without needing someone looking over your shoulder. You write well and can change your tone for different audiences. You design with confidence in Canva, can shoot and edit short-form video, and have updated websites using a CMS.

You're organised, you take the initiative, and you know when to make a call yourself and when to escalate. You enjoy working with people at every level and you care about representing people with dignity.

It's a bonus if you have experience in the charity sector, know Newham, speak a community language, or have used Mailchimp or worked with agencies or freelancers. Please don't worry if you don't tick every box. If this role excites you, we'd love to hear from you.

About the Renewal Programme

For more than 50 years, we've stood alongside people in Newham facing multiple challenges, including carers, migrants and refugees with no recourse to public funds, people experiencing homelessness or poverty, and those with limited English. Through advocacy, education, temporary accommodation and a wide range of positive activities, we support over 3,000 people every year.

Our vision is of vibrant, integrated Newham communities where everyone has access to suitable jobs, homes, health and education. Our values guide everything we do: Dignity, Inclusion, Collaboration and Empowerment.

What we offer

We're committed to equality, diversity and inclusion. We actively welcome applicants from all backgrounds and value the lived experience and cultural understanding they bring.

How to apply

Send us your CV and a cover letter. Your letter should show how you meet each point in the person specification (see the attached job description). We can't consider applications without a cover letter.

We will be interviewing on a rolling basis and may close the advert early if we appoint, so we encourage you to apply soon.

Selection will involve shortlisting against the person specification, followed by a competency-based interview and a work-based task. Offers depend on satisfactory references (including one from your current or most recent employer) and a DBS check.