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Family Support Coordinator

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Employer
Charity People
Location
London
Contract
Permanent
Work pattern
Not Specified
First listed by Ontap
13 October 2026
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Job description

Family Support Coordinator Temporary contract, 3-6 Months, could become permanent 15 Hours per Week £15.59 PAYE, plus £1.88 holiday pay per hour, £30,000 FTE

Travel required (by car) across Ealing, London

Are you passionate about supporting families facing challenging circumstances and helping communities thrive?

Charity People are recruiting for a well-established charity to find them a Family Support Coordinator to support families with children under five.

This is a rewarding opportunity to make a tangible difference to parents and carers experiencing a range of complex challenges, including perinatal mental health concerns, housing difficulties, domestic abuse, immigration issues, multiple births, and social isolation.

Working closely with families, volunteers, social workers, and partner agencies, you will play a key role in coordinating support services, managing volunteers and ensuring families receive the help they need at the right time.

This varied role combines family support, volunteer management, and safeguarding responsibilities. You'll assess referrals, coordinate support for families, recruit and supervise volunteers, and maintain strong relationships with local services and professionals.

Key responsibilities:

Managing referrals and carrying out family assessments
Supporting families with a range of additional and complex needs
Recruiting, training and retaining a volunteer network of around 30 volunteers
Conducting DBS and reference checks
Providing volunteer supervision, support and development opportunities
Managing safeguarding concerns and escalating where appropriate
Maintaining accurate records using Lamplight and other systems
Building relationships with social workers, health professionals and community organisations
Organising volunteer training sessions, coffee mornings and family events
Promoting the charity and its services within the local community

We are looking for someone who is compassionate, organised and confident working with families experiencing complex circumstances.

You will bring:

Experience supporting children, families, parents, or vulnerable adults
Knowledge of safeguarding and risk assessment processes
Experience in volunteer coordination, recruitment, or management
Understanding of perinatal mental health and family support services
Excellent verbal and written communication skills
Strong IT skills, including Microsoft Office and case management systems such as Lamplight
The ability to build effective relationships with families, volunteers, and partner agencies
A flexible approach and willingness to occasionally work evenings or weekends

A full UK driving licence and access to a vehicle is essential, and it would be highly desirable to live in or around Ealing, as the role involves community based work and home visits around Ealing.

If you are passionate about supporting families, strengthening communities, and leading a dedicated volunteer network, please do get in touch about this role with your CV asap. This role is to start asap.

Charity People actively promotes equality, diversity and inclusion. We match charity needs with the skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we know greater diversity will lead to even greater results for the charities we work with.

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