We are looking for a motivated and experienced Senior Administrator to join our team in London. This role is full time role, working 37.5 hours a week.
Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?
Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?
If yes, then we'd love to hear from you
What we offer
At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:
•Flexible Working Options: Including hybrid working.
•Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
•Birthday Leave: An extra day off for your birthday.
•Pension Plan: 5% employer contribution.
•Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
•Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
•Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
•Wellbeing Support: Employee assistance programme and wellbeing support.
•Inclusive Networks: Access to EDI networks and colleague cafes.
•Sustainable Travel: Cycle to work scheme and season ticket loans.
•Career Development: Ongoing training and support with opportunities for career progression.
About the role
As a Senior Administrator you will ensure a high quality and responsive administrative function meets service delivery requirements.
You will provide support on day to day operations, offering support and guidance on more complex administration tasks, monitoring workload and ensuring quality standards.
Key Responsibilities:
•Coordinate and participate in all administrative functions to ensure the smooth and effective running of the service, monitoring quality standards for the team through auditing and reporting where required.
•Provide effective line management of staff to ensure performance targets and agreed outcomes are met by the service. Monitor and oversee administration provision, identifying learning and development opportunities to improve service delivery.
•Act as first point of contact for key stakeholders, ensuring administration is dealt with efficiently and meets quality standards and lead by example on good working practices.
•Recruitment and support of Service Delivery Apprentices including liaison with educational providers to support their progression through the apprenticeship scheme.
•Responsible for the induction for new starters, ensuring mandatory training is completed, including training on bespoke case management system and support with access to e-learning modules.
•Ensure compliance with Health and Safety & fire records in accordance with VS Policies and procedures including premises risk assessments, monitoring and any identified remedial action.
•Data quality management for the wider team through analysis of audit's and monitoring compliance ensuring all confidential and sensitive data is stored securely in accordance with VS Data Protection Policy and compliance with GDPR.
•Comply and keep up to date with VS Data Protection Policy, GDPR data protection legislation, confidentiality and organisational policies and procedures, as well as all legislation connected to your work.
•Management of VS Assets including mobile phones, computers, photocopiers etc.
•Work as part of a team to ensure that all outcomes and KPI measures are met.
•Ensuring all confidential and sensitive data is stored securely in accordance with VS Data Protection Policy and compliance with GDPR.
About You
Ideally, you will have experience working within a client focused service and a good understanding and knowledge of office systems.
You will need:
•Effective verbal and written communication and numerical skills.
•Experience working in an administrative setting
•Experience of providing administrative support to a team
•Understanding and knowledge of the requirements relating to confidentiality and data protection.
•Understanding and knowledge of equal opportunities and diversity.
•Ability to prioritise own workload and deal with competing demands in an organised and methodical manner.
•Good IT skills and experience of using all packages in the standard Microsoft Office suite and case management systems/databases.
•Strong customer service skills with the ability to communicate sensitively and effectively both verbally and in writing with a wide range of individuals and audiences.
•Ability to work on own initiative and with minimal supervision to achieve deadlines.
•Strong record keeping skills with a focus on quality and accuracy.
About Us
Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.
As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.
How to apply
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.
