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Sales Support / Import Documentation Controller

Recruiter
Reed
Location
Tarporley
Salary
£32,000 per year
Contract
Permanent
Work pattern
Not Specified
Working arrangement
Hybrid working
First listed by Ontap
8 October 2026
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Job description

Sales Support / Import Documentation Controller

Tarporley, Cheshire Circa £32,000 Per Annum Monday to Friday, 9am-5pm Office based, with some hybrid Working Available Optional Weekend Overtime Available (Paid in Addition)

A fantastic opportunity has arisen to join a well-established and growing business in Tarporley as a Sales Support / Invoicing Import Documentation Controller.

Working within a friendly team of 5-6 people, you'll play a pivotal role in supporting customers, processing orders, managing import documentation and ensuring the smooth day-to-day running of commercial operations.

This is a varied role that combines customer communication, sales administration, order processing and document control. Much of your customer interaction will take place via email and WhatsApp, making this an ideal opportunity for someone who enjoys building relationships and delivering excellent service without the pressure of a targeted sales environment.

Key Responsibilities

Acting as a primary point of contact for customers via email, WhatsApp and telephone
Processing customer orders accurately through a bespoke internal system
Generating invoices and supporting documentation using Sage
Preparing, checking and managing import and customs-related documentation
Ensuring all paperwork is completed accurately and within required timescales
Providing customers with updates regarding orders, shipments and deliveries
Liaising with internal teams and external partners to resolve queries
Maintaining accurate customer, order and shipment records
Supporting the wider commercial team with administrative duties
Building strong relationships with customers and stakeholders

About You

We are keen to speak with candidates from backgrounds such as:

Sales Administration
Customer Service
Order Processing
Logistics Administration
Import / Export Administration
Commercial Administration
Account Coordination

You'll also possess:

Excellent written and verbal communication skills
Strong attention to detail and high levels of accuracy
The ability to manage multiple tasks and deadlines simultaneously
Good IT skills, including Microsoft Office
A proactive and organised approach to work
A customer-focused mindset

Experience using Sage would be advantageous but is by no means essential, as training can be provided.

Previous import/export or food industry experience would be beneficial but is not required.

What's On Offer?

Salary circa £32,000 per annum
Hybrid working arrangements
Monday to Friday working hours (9am-5pm)
Optional paid weekend overtime
Friendly and supportive team environment
Ongoing training and development
Stable and successful business
Genuine examples of internal progression and career development

This is an excellent opportunity for an organised and customer-focused individual looking to develop a long-term career within a supportive business where their contribution will make a real impact.

To apply or discuss the opportunity in more detail, please get in touch today.

Apply Now