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CRM Analyst

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Recruiter
Harnham - Data & Analytics Recruitment
Location
London
Salary
£35,000 per year
Contract
Permanent
Work pattern
Not Specified
First listed by Ontap
2 October 2026
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Job description

CRM Analyst London (Hybrid) Salary up to £35,000

Looking to take the next step in your CRM and data analytics career? This is a great opportunity to join a well-established consumer-focused organisation where you'll play a key role in delivering targeted marketing campaigns, analysing customer behaviour, and helping to drive data-led decision-making across the business.

The Company They are a recognised organisation with a strong customer focus and a commitment to leveraging data and technology to improve customer engagement. Operating at scale, they invest heavily in digital capabilities, analytics, and customer experience. This role sits within a collaborative team where you'll have the opportunity to work with a broad range of stakeholders and contribute to impactful CRM initiatives.

The Role As a CRM Analyst, you will support the delivery and optimisation of CRM campaigns through audience selection, campaign analysis, and customer insight generation.

Responsibilities include:

Building and defining customer audiences for targeted CRM campaigns
Using SQL and analytical tools to evaluate campaign performance and generate actionable insights
Supporting the optimisation of customer targeting strategies across multiple communication channels
Creating and maintaining campaign data fields and customer data aggregations
Automating reporting processes and contributing to dashboard improvements
Ensuring audience selections are accurate, compliant, and aligned with governance requirements
Collaborating with stakeholders across marketing, data, and technology teams to deliver successful campaigns
Recommending improvements based on campaign performance and customer behaviour analysis

Your Skills & Experience:

Strong SQL skills and experience working with customer or marketing data
Ability to analyse large datasets and identify meaningful trends and insights
Experience supporting CRM, customer analytics, or marketing campaigns
Excellent problem-solving and troubleshooting capabilities
Confidence working independently and managing multiple priorities
Strong attention to detail and a focus on data accuracy
Comfortable learning new tools, technologies, and processes
Excellent communication and stakeholder management skills

How to ApplyIf you're interested in this CRM Analyst opportunity and want to develop your skills within a data-driven environment, apply today to learn more.

Apply Now