Credit Controller

Recruiter
Crowley Cox
Location
London
Salary
£34,000 - £36,000 per year
Contract
Permanent
Work pattern
Not Specified
Working arrangement
2 days from home / 3 days in office
First listed by Ontap
1 October 2026
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Job description

Credit Controller

£34,000 - £36,000 Central London Hybrid - 3 days office / 2 days home Permanent Immediate Start

An exciting opportunity has arisen for an experienced Credit Controller to join the finance team of a rapidly expanding international business based in Central London.

This is a varied credit control position within a commercially focused organisation where you'll have responsibility for a diverse customer ledger and work closely with colleagues across Finance, Sales and Operations.

The role would suit an experienced Credit Controller who enjoys having ownership of their accounts, building strong customer relationships and taking a proactive approach to recovering outstanding payments. NetSuite experience is highly desirable, as you'll be using the system regularly to monitor accounts, review balances and maintain accurate financial information.

About the Role:

As Credit Controller, you'll be responsible for keeping customer accounts up to date and ensuring outstanding invoices are followed up effectively.

You'll take a structured approach to your ledger, identifying overdue accounts, investigating issues and agreeing payment solutions with customers. You'll also work closely with internal departments where billing, contractual or account queries are preventing payment.

Experience dealing with complicated invoices, underpayments and legacy payments will be very beneficial. Further experience conducting investigations into aged debt and outstanding invoices will be very a great asset for this credit control role.

There may also be opportunities to support finance and operational teams during major events, giving the role a broader commercial dimension than a traditional credit control position.

Key Duties:

Take day-to-day responsibility for an allocated customer ledger.
Monitor outstanding invoices and carry out regular collection activity.
Contact customers by telephone and email to agree payment dates and resolve overdue balances.
Review aged debt and determine appropriate follow-up actions.
Maintain accurate notes and records of collection activity.
Investigate account discrepancies, invoice queries and disputed balances.
Produce customer statements and respond to account-related enquiries.
Work with Sales and other departments to resolve issues affecting payment.
Reconcile customer and sales information between internal systems and NetSuite.
Help minimise aged debt, credit notes and unallocated cash.
Ensure payments are chased ahead of key event and operational deadlines.
Maintain accurate customer account information.
Deal confidently with customers across different markets and currencies.
Provide assistance to on-site teams with customer payments when required.

We're particularly interested in candidates who have:

Solid Credit Control or Accounts Receivable experience.
Previous experience using NetSuite.
Good Excel skills.
Experience dealing with multi-currency accounts and international customers.
A good understanding of VAT and financial processes.
Excellent communication and negotiation skills.
The confidence to deal with customers regarding overdue payments.
Strong attention to detail and numerical accuracy.
Good organisation and the ability to prioritise a busy workload.
A proactive approach to resolving problems rather than simply reporting them.
Experience within events, exhibitions, media or another fast-moving commercial environment would be advantageous.

The Working Environment

The company has an informal and sociable culture, offering a refreshing alternative to a traditional corporate finance environment.

You'll be working in a relaxed office with a casual dress code, alongside a team that regularly gets together for social events, celebrations and nights out.

The business is continuing to grow internationally, so this is an opportunity to join a finance function where there is plenty of activity and exposure to different areas of the organisation.

Package:

Salary: £34,000 - £36,000
Location: Central London
Hybrid: 3 days in the office / 2 days from home
Start: Immediate
Holiday: 25 days + 8 bank holidays
Pension: Company pension scheme
Additional benefits: Cycle to Work scheme and Season Ticket Loan
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