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1st Line Service Desk Agent

More North East – Tyneside, Wearside & Northumberland jobs
Recruiter
Cap Resourcing Ltd
Location
Tyne And Wear
Contract
Permanent
Work pattern
Not Specified
First listed by Ontap
26 September 2026
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Job description

1st Line Service Desk Agent

Fully Remote Up to £26,000

CAP Resourcing is working with an established technology business that is looking for a customer focused 1st Line Service Desk Agent to join its team.

This is a great opportunity for someone with service desk experience who enjoys solving technical problems, supporting customers and working as part of a collaborative IT team.

The Role

As a 1st Line Service Desk Agent, you'll be the first point of contact for customers requiring technical support. You'll troubleshoot a range of IT issues, manage support requests and ensure customers receive an efficient, high-quality service.

About You

We're looking for someone with:

Previous service desk experience, ideally within a managed services environment.
A good understanding of Azure, networking and servers.
Strong customer service and communication skills.
Excellent problem solving and organisational abilities.
A proactive approach and a genuine desire to help customers.
The ability to prioritise tasks and manage competing demands.

Essential qualifications:

AZ-900: Azure Fundamentals.
MS-900: Microsoft 365 Fundamentals.

SC-900: Security, Compliance and Identity Fundamentals would be desirable.

What's on Offer?

Fully remote working

Salary up to £26,000

A supportive and collaborative IT environment

The opportunity to develop your technical skills and progress your career

Interested? Get in touch with CAP Resourcing to find out more or apply today!

Apply Now