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Customer Service Advisor - Property Management

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Recruiter
Blundells
Location
Buckinghamshire
Contract
Permanent
Work pattern
Not Specified
First listed by Ontap
23 September 2026
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Job description

Job Description

We are looking for an enthusiastic and highly motivated Customer Service Advisor (Also known locally as a Property Manager) to complement our Property Management Team within our Lettings Department in Sheffield. As a Customer Service Advisor you will provide property management and tenancy support services to branches, landlords and tenants.

Salary £25,000

What's in it for you as a Customer Service Advisor?

Get full training and development
A good understanding of the residential lettings industry
Fast paced, fun environment
Regular team meetings
Full company briefings
A career pathway

Key responsibilities of a Customer Service Advisor.

Act as a central point of contact managing the effective resolution of queries from clients and colleagues
Coordinating urgent and routine repairs and maintenance
Liaising with trades people/contractors and keeping customers up to date
Organising safety inspections and managing remedial works
Liaising with landlords following regular property visits
Assisting customers with general tenancy queries
Carrying out weekly partnership calls with colleagues and welcome calls with new customers
Dealing promptly and courteously to communication with landlord, tenants, contractors, and internal partners
Providing a first-class service to maximise customer retention
Ensuring personal and team deadlines are met, service levels maintained and KPI's achieved

Skills and Experience required to be successful as a Customer Service Advisor.

Strong customer service skills and confident communicator
Good team player
Ability to stay calm under pressure
Excellent negotiation and influencing skills
Excellent planning and organisational skills
Good analytical ability

Benefits

Aviva Digi care + workplace / Car leasing and cycle to work scheme
Colleague discount scheme / Perks at work / Gym discounts
Life assurance / Workplace pension scheme
23 days annual leave, increasing with length of service (and your birthday off)

Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of , race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.

Don't meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Connells Group we are dedicated to building a diverse, inclusive and authentic workplace. So, if you're excited about this role but your experience doesn't fit perfectly with every aspect of the job description, we encourage you to apply anyway. You may be just the right candidate for this or other opportunities.

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