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Customer Care Manager

More Kent jobs
Recruiter
Prima Hatfield Associates
Location
Maidstone
Contract
Permanent
Work pattern
Not Specified
First listed by Ontap
21 September 2026
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Job description

Customer Care Manager

Location: Maidstone

Competitive Salary + Company Car + Bonus Schemes

Monday-Friday 08:00-18:00 1 in 3 Saturdays 08:00-13:00

Progression Opportunity Towards Service Manager

Our client is a successful and busy automotive dealership in Maidstone looking for an ambitious Customer Care Manager to lead their Service Reception team and take ownership of the customer experience within the Aftersales department.

This is a fantastic opportunity for someone who is ready to step into a management position and has ambitions of progressing towards a future Service Manager role.

You will play a pivotal role in leading the Service Advisors, improving customer satisfaction, driving performance and ensuring the highest standards of service are delivered from customer arrival through to vehicle handover.

The Role

Lead, coach and develop the Service Reception team.
Oversee the day-to-day front-of-house operation.
Support Service Advisors with performance, upselling and customer retention.
Manage customer complaints and act as the escalation point.
Drive NPS, customer satisfaction and departmental KPIs.
Monitor appointment flow, customer check-ins and waiting times.
Work closely with the Workshop, Parts and Management teams.
Identify ways to improve the customer journey and departmental performance.

About You

Previous Service Advisor / Aftersales / Service Reception experience.
Strong leadership and communication skills.
Experience handling customer complaints.
Understanding of NPS and KPI performance.
Organised, professional and customer-focused.
Ambitious and looking to progress towards a Service Manager role.

What's On Offer?

Competitive Salary
Company Car
Labour Sales Bonus Scheme
Customer Satisfaction Bonus Scheme
Upsell Bonus Scheme
Clear progression towards Service Manager
Supportive management team
Monday-Friday 08:00-18:00
1 in 3 Saturdays 08:00-13:00

APPLY TODAY

If you're an experienced Aftersales professional ready to take the next step into management, we'd love to hear from you.

Apply now - interviews are being arranged!

Prima Hatfield Associates are an Employment Business and an Employment Agency as defined within the Conduct of Employment Agencies & Employment Businesses Regulations 2003. Only suitable candidates will be contacted.

All applications are handled in the strictest confidence.

Apply Now