Credit Controller

Recruiter
Reed
Location
Chester
Contract
Permanent
Work pattern
Full Time
Working arrangement
Hybrid working
First listed by Ontap
25 September 2026
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Job description

Credit Controller

Chester Full-Time £28,000 + Salary Increase to £30,000 After 12 Months

Looking for a Credit Control role where you'll be genuinely valued?

We're looking for an experienced Credit Controller to join our clients friendly finance team based in Chester.

This is a fantastic opportunity to join a growing business where you'll play an important role in keeping customer accounts up to date while building positive relationships with clients. You'll become part of a supportive finance team of seven people who work closely together, enjoy what they do and genuinely get on well.

If you're confident on the phone, enjoy problem-solving and are looking for a long-term opportunity with progression and flexibility, we'd love to hear from you.

What's in it for you?

Salary of £28,000

Salary increase to £30,000 after 12 months

Hybrid working available after 6 months' service (1 day per week from home)

Monday to Friday, 9:00am - 5:30pm

Friendly and supportive finance team

Modern systems including Sage, Basecamp and Slack

Growing business with excellent long-term prospects

Opportunity to develop your skills and build a career within finance

The Role

As Credit Controller, you'll be responsible for managing customer accounts and ensuring outstanding invoices are paid on time.

This is a busy and varied role where you'll build relationships with customers, investigate payment issues and work closely with colleagues across the business to ensure queries are resolved quickly and professionally.

You'll typically be speaking with around 40-50 customers per day, equating to approximately 250 customer contacts each week, so we're looking for someone who enjoys communicating with people and isn't afraid to pick up the phone.

Key Responsibilities

Contact customers by phone and email regarding outstanding invoices
Chase overdue payments in a professional and friendly manner
Investigate and resolve payment queries
Escalate complex issues where necessary
Maintain accurate records of customer communications and payment updates
Process and update information using Sage and internal systems
Support the wider finance team during busy periods
Assist with general administrative tasks as required
Work collaboratively with colleagues across different departments
Contribute ideas to improve processes and efficiency

What We're Looking For

We're seeking someone with previous credit control experience who enjoys working in a fast-paced environment and takes pride in delivering excellent customer service.

Ideally You'll Have:

Previous experience within Credit Control
A confident and professional telephone manner
Strong communication and relationship-building skills
Excellent attention to detail
Good organisational and time-management skills
The ability to prioritise a busy workload
Experience using Microsoft Office, including Excel, Word and Outlook
Experience using finance systems such as Sage (desirable)
A positive attitude and team-focused approach
The ability to handle sensitive financial information confidentially

About the Team

You'll be joining a close-knit finance team who support each other and work collaboratively to achieve shared goals. It's a friendly environment where everyone's contribution is valued, and new team members are given the support they need to succeed.

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