An exciting opportunity has arisen to join a successful and respected digital business operating one of the UK's leading independent financial comparison platforms. As a Customer Journey & Content Specialist, you will play a key role in enhancing customer engagement, improving digital journeys, and creating high-performing content that drives traffic, conversions, and revenue growth.
This position is ideal for a creative, data-driven content professional with a strong understanding of SEO, emerging AI technologies, and user experience optimisation.
The Role
Working within a collaborative digital team, you will take ownership of customer-facing content across multiple channels, ensuring users can easily access relevant information and products. Acting as a subject matter expert in content strategy and customer journeys, you will work closely with SEO specialists and key stakeholders to maximise visibility across search engines, AI-driven platforms, and social channels.
Key Responsibilities
•Create, manage, and optimise engaging content across the customer journey.
•Produce content for websites, social media, video, podcasts, and other digital channels.
•Identify opportunities to improve engagement, conversion rates, and revenue.
•Develop content strategies aligned with SEO best practices and AI search experiences.
•Analyse content performance, user behaviour, and engagement metrics.
•Enhance user experience through data-led content improvements.
•Collaborate with internal teams to align content with business objectives.
•Provide support and guidance to team members where required.
•Stay up to date with emerging digital, content, and AI trends.
About You
We are seeking an experienced content professional with a proven track record in a consumer-focused digital environment.
Essential Skills & Experience
•Experience in digital content production for a consumer-facing brand.
•Strong SEO knowledge and practical application.
•Experience creating content for AI-powered search and discovery platforms.
•Proficiency with AI tools and technologies.
•Strong analytical and reporting skills.
•Experience creating and editing short-form video content.
•Previous people management experience.
•Excellent written and verbal communication skills.
•Proactive, hands-on approach with strong collaboration skills.
•Professional, adaptable, and flexible mindset.
•Full right to work in the UK (sponsorship is not available).
Desirable
•Social media content creation or management.
•Financial services, fintech, or comparison website experience.
•A/B testing experience.
•Knowledge of customer journey optimisation and conversion improvement techniques.
Benefits
Our client offers an excellent benefits package, including:
•25 days' annual leave plus bank holidays.
•Additional long-service holiday entitlement.
•Birthday leave.
•Enhanced pension scheme.
•Employee Assistance Programme and 24/7 GP access.
•Group Life Insurance.
•Ongoing training and career development.
•Free on-site parking and EV charging points.
•Modern, air-conditioned offices with shower and locker facilities.
•Staff incentives and workplace perks.
•Discounted local bus travel.
This role is fully office-based in Norwich within a collaborative and innovative environment.
Interested?
Please call Michelle Topley on or email your CV to . Alternatively apply online.
