Credit Controller

Credit Controller

Chelmsford

Full Time- Office Based

General Responsibility

Working within the Operations Department, providing support to the Client Management teams for proactive management of a portfolio of clients.

To deliver exceptional Client service, maintain internal and Client relationships, and effectively identify any risks to prevent loss of income and reputation to our business.

Responsibilities-

Credit Control:

collections processes, whilst delivering excellent service to the Clients.

agreed timescales.

on the Client's Ledgers at all times.

details

notes on the operating system.

remittance advice and allocation details for expected

debtor receipts.

with the Client Management teams to ensure that

Clients resolve disputes quickly and are aware of any

difficult recovery situations that may require legal

action.

excellent levels of service are delivered so that the Client

Satisfaction levels remain high.

function can be improved/enhanced.

Risk Management:

minimising client losses and bad debts.

reviewing and scrutinising debt collectability and

recoverability daily.

teams about any debt issues that may impact upon

security or client retention.

Maximise Income:

To identify and introduce new business opportunities

where appropriate.

Internal Customers:

To work closely with all other Departments to ensure

that the Operations department runs in an efficient and

professional way at all times. Any issues or concerns

should be escalated to senior management

immediately.

To provide staff training where appropriate.