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Customer Service Administrator

Recruiter
Pertemps Scotland Temps
Location
Tyne And Wear
Contract
Permanent
Work pattern
Not Specified
First listed by Ontap
8 September 2026
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Job description

We are delighted to be working in partnership with Northern Powergrid to recruit a Customer Service Administrator to join their growing team in September.

Northern Powergrid are the company responsible for powering everyday life for 8 million customers across 3.9 million homes and businesses in the North East, Yorkshire and northern Lincolnshire, is at the forefront of delivering a power network that meets the region's needs, now and in the future.

We're looking for people with a Customer First mind-set to provide a professional, quality service to customers as they strive to continually deliver a consistent 10 out of 10 experience for all of their customers.

The role will start out as an Administrative position for the first 3 months (Monday - Friday 8.30am - 4.30pm) then will lead into a Contact Centre role in the new year (Full training given) working on a 4 week shift pattern within the hours of 6am - 10pm (5 out of 7 days)

Based in Sunderland
Full training provided
Shifts run between 6am -10pm
37 hours a week covering any 5 out of 7 days a week
Overtime availalbe
Free parking on site

Duties:

You will support customers with a variety of queries while delivering an exceptional level of service.
Accurately input and update customer data within internal systems
Maintain records and ensure all information is up to date
Support general administrative tasks across the team
Deliver an excellent customer experience in line with the company's Quality Framework
Act as the first point of contact via telephone, email, SMS, and social media
Take ownership of enquiries and complaints, using initiative to find effective solutions
Update internal systems accurately to ensure smooth customer journeys
Work closely with internal teams and external partners to provide a seamless service

Essential Skills

Strong customer service skills
Good Administrative skills
Attention to detail
Confident in handling a wide range of contacts, with a focus on delivering a high standard of customer experience
Good IT literacy, in particular a good working knowledge of Microsoft office packages
Excellent organisational skills

To submit your CV please click apply now!

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