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Client Accounts Assistant

More Yorkshire – North jobs
Recruiter
Property Personnel
Location
Richmond
Salary
£30,000 - £32,000 per year
Contract
Permanent
Work pattern
Not Specified
First listed by Ontap
17 September 2026
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Job description

This upmarket global real estate agency with anenviable reputationand an international network of offices, currently has an opportunity for a Client Accounts Assistant to join the team in Richmond-upon-Thames.

Based within the vibrant lettings head office, you will be working closely with the tenancy progression, property management and client services teams. The accounts team whilst hardworking and proactive, is equally friendly and sociable. They have created an environment that's full of energy aiming for a good work/life balance.

As the client accounts assistant, you will be able to manage an ever-changing workload by good prioritisation, using your own initiative and be a methodical thinker. If this sounds like you, please get in touch!

Responsibilities will include:

Answering and solve queries from landlords, tenants, the other head office departments and branches
Processing terminations
Processing payments of deposit returns to outgoing tenants, as well as ensuring all accounts are accurate for new tenants on the system
Ensuring correct fees are collected from landlords
Managing daily payments to landlords including rent and credits
Importing renewal deals
Spotting inconsistencies and recognising 'red flags' and take the appropriate actions
Being a team player and assisting your team with additional administrative tasks as and when required.

Personal specification:

Previous experience in relevant accounting role in a high-volume environment
Experience handling accounts within estate agency would be preferred
Accurate IT skills and methodical approach
Excellent written and verbal communication skills
Good knowledge of Microsoft Office, including Outlook, Word and Excel to perform required tasks
Ability to process and organise workload quickly but accurately
Customer service experience.

The salary on offer for this client accounts assistant role will be in the region of £30,000 to £32,000 dependent on previous experience, plus an annual discretionary bonus. Benefits include 25 days holiday plus bank holidays, Christmas and New Year, pension, private health insurance after probation, life assurance, discount portal, and more.

Working hours are Monday to Friday from 9am to 5.30pm.

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