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Technology Support Coordinator

Recruiter
Ryder Reid Legal Ltd
Location
London
Contract
Permanent
Work pattern
Full Time
First listed by Ontap
10 September 2026
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Job description

Technology Support Coordinator

London Full-Time Office-Based

We're working with a leading international law firm to recruit a Technology Support Coordinator for its London office. This is an excellent opportunity for someone with around 3 years' IT support experience who is looking to take the next step beyond a traditional helpdesk environment and move into a more proactive, client-facing technology support role.

You'll work closely with lawyers and business services professionals, helping them make the most of the firm's technology platforms while delivering exceptional service and support.

The Opportunity

This role sits within a highly regarded IT team and offers a blend of:

Technology support and troubleshooting
User training and coaching
Technology adoption and best practice guidance
Process improvement and problem solving
Stakeholder engagement across the business

You'll become a trusted point of contact for end users, helping to drive technology usage, improve efficiency, and enhance the overall user experience.

Key Responsibilities

Provide hands-on support for a range of technologies, applications and devices
Assist users with Microsoft Office, document management systems and other business-critical applications
Deliver training, coaching and guidance to improve technology adoption and user proficiency
Respond to and escalate technical issues through the service management platform
Work closely with wider IT teams to ensure efficient issue resolution
Identify trends, recurring issues and opportunities for process improvements
Promote technology best practices, security standards and firm policies
Build strong relationships with stakeholders across the business and provide a high level of customer service

What They're Looking For

Approximately 3 years' experience in an IT support role
Experience gained within a law firm, professional services environment or other customer-focused organisation would be advantageous
Strong working knowledge of Microsoft Office applications
Excellent communication and interpersonal skills
A genuine passion for delivering outstanding customer service
A positive attitude, willingness to learn and strong problem-solving ability
Highly organised with strong attention to detail
Able to prioritise effectively and work calmly under pressure
IT-related degree beneficial but not essential

Why Consider This Role?

Opportunity to move beyond a traditional helpdesk position
Exposure to a broad range of technologies and business stakeholders
Supportive team environment with excellent learning opportunities
High level of responsibility and visibility within the business
Clear opportunity to develop your technical and professional skill set
Competitive salary and benefits package

Working Arrangements

Location: London
Office Attendance: 5 days per week
Hours: Typically 8:30am-5:00pm or 9:30am-6:00pm, depending on business requirements and events

If you're an ambitious IT support professional looking for a role where you can build relationships, develop your technical expertise and make a real impact within a prestigious international organisation, we'd love to hear from you.

Due to the high volume of applications, we are not able to respond to all enquiries. If you have not received a response within 72 hours, please assume you have not been shortlisted at this stage, however thank you for taking the time to apply.

Ryder Reid Legal is a recruitment specialist. For over thirty years we've been connecting legal talent with many of the leading law firms in London and internationally. Follow our LinkedIn page for the latest vacancies.

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