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Client Care Co-Ordinator

Recruiter
2i Recruit Ltd
Location
Guildford
Contract
Permanent
Work pattern
Not Specified
First listed by Ontap
8 September 2026
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Job description

Our client is looking for a Client Care Coordinator to join a fantastic, innovative, and friendly team based in Guildford. You'll be the first point of contact for clients, handling inbound calls via Microsoft Teams, listening with empathy, and arranging appointments for individuals who may be going through challenging personal situations.

This is an excellent opportunity for someone with a customer-focused background who enjoys helping people, building rapport, and delivering a positive experience from the very first interaction.

Company Benefits:

Competitive salary
Supportive and professional working environment
Career development opportunities
Modern offices in Guildford
Varied and engaging role with real responsibility

Key Responsibilities:

Managing a high volume of incoming calls
Taking down personal information and adding their details to the inhouse system
Diary management
Using Microsoft Teams to answer calls and book in meetings
Having an empathetic approach
Dealing with confidential information

Experience and Skills Requirements:

Previous experience based in a Receptionist, Customer Service, Contact Centre, Client Care, or Front of House role
Excellent communication and telephone-based customer service skills
A warm, friendly, and empathetic approach
Confidence building relationships with people from all backgrounds
Strong organisational skills and the ability to multitask effectively
Good IT skills, including Microsoft Office
High attention to detail and accuracy
Reliable, professional, and able to remain calm under pressure

If you enjoy being at the heart of a business and delivering exceptional service, we'd love to hear from you.

If you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted.

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