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Insurance Claims Handler

Recruiter
Massenhove Recruitment Limited
Location
Nantwich
Contract
Permanent
Work pattern
Not Specified
First listed by Ontap
8 September 2026
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Job description

Senior Claims Handler - EL / PL

Job Market - Liability / Casualty Claims

Senior Claims Handler - EL / PL - About the Role

My client are looking for an experienced Senior Claims Handler - EL/PL to join their specialist liability claims team who manages a diverse portfolio of liability claims on behalf of leading insurers.

As a Senior Claims Handler, you will take ownership of claims from cradle to grave, providing a proactive, technically excellent claims service in line with each insurer's claims philosophy, policy requirements and agreed service standards.

The role will primarily involve handling complex claims above the £25,000 fast-track threshold, requiring strong technical knowledge, sound judgement and excellent negotiation skills.

Senior Claims Handler - EL / PL - Key duties

Establish policy coverage and confirm whether the appropriate indemnity is in place.
Accurately record and maintain claims information on the digital claims handling system.
Proactively investigate liability claims through desk-based investigations and, where appropriate, by instructing loss adjusters and other specialists.
Assess evidence and make informed decisions on liability.
Manage claims proactively through to resolution, including negotiating appropriate settlements.
Ensure claims are handled in accordance with relevant legislation, legal timescales, client SLAs and internal procedures.
Build and maintain strong relationships with insurers, brokers, solicitors, loss adjusters and other key stakeholders.
Apply knowledge of policy wordings, terms and conditions when assessing coverage and liability.
Accurately value personal injury claims and maintain appropriate reserves in line with reserving philosophies.
Demonstrate a strong understanding of the Civil Procedure Rules and Claims Portal.
Handle a broad range of Casualty claims, including Personal Injury, Employers' Liability, Public Liability, Construction and Products Liability.
Apply technical knowledge across relevant UK jurisdictions.
Authorise claims payments within agreed financial authority limits.
Support the development of junior colleagues by providing coaching, mentoring and technical guidance.
Contribute to the continuous improvement of claims-handling standards and processes.

Senior Claims Handler - EL / PL - Key requirements

Strong technical knowledge across a range of EL/PL and Casualty claims.

Experience handling complex and higher-value personal injury claims.

A good understanding of policy coverage, wordings and terms and conditions.

Strong knowledge of the UK insurance market and liability claims environment.

Experience assessing and valuing personal injury claims.

A sound understanding of claims reserving principles.

Knowledge of the Civil Procedure Rules and Claims Portal.

Strong negotiation and decision-making skills.

The ability to manage a caseload proactively from initial notification through to settlement.

Experience working within client SLAs and regulatory/legal deadlines.

Experience within an insurance, claims or legal environment.

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