Our client is looking for a professional with claim handling experience (ideally from the insurance sector) to join their team and manage their own clients' cases. This firm is very supportive of professional development and will support professional qualifications should you wish to pursue. This firm also has a rising stars academy you can access to progress into leadership roles should you want progression into management.
Duties will involve the following:
•Looking after a range of cases, working alongside other teams to ensure cases are completed successfully.
•Communicating facts on all building solutions relating to claims. Ensuring you have full facts on each case prior to communication with clients.
•Examining documentation to ensure we are in full possession of the facts
•Liaising with our Surveyor or Civil Engineer who has attended site or analysed the documentation and images provided.
•Understand the works in process and state of progress with the claim and works carried out.
•Ensure the customer is updated throughout the repair process.
•Manage the customer, client, and claimant's experience throughout the repair process.
•Working alongside the building solutions team to managing the jobs from start to completion and dealing with any issues
•Entering into discussions with the claimant in order to settle the claim
•Ensuring you keep the internal system up to date and communicate any issues internally
This firm understands the importance of valuing those that join them and offering the chance to take industry qualifications and be supported by training
PERSON SPECIFICATION:
•Experience working within the claims/insurance/property repairs sectors
•Claims handling experience
•Strong negotiation skills
•Ability to work to deadlines
•Personable and approachable
•Looking for a career, further training & progression
•Ability to communicate effectively on all levels
•Excellent attention to detail
•Analytical
•IT literate and able to pick up new systems
•Ability to work on own initiative and manage own workload as well as add real value to the team
HOURS OF WORK: 8:45-5:00pm Monday to Friday with 45 min Lunch
HOLIDAY: 25 days plus bank holidays, an extra 16 hours of time off in lieu taken at no more than two-hour slots which equates to the total of 27 days plus bank holidays. An additional day is also given for your Birthday if it falls on a weekday.
BENEFITS:
•Take home bonus of £200 per month - based on team targets
•Two days wfh following probation
•Excellent progression.
•Company pension which increases with time served
•An industry leading maternity policy
•£500 wellbeing payment at annual review
•Loyalty bonus at milestone years
•Support to continue training and paid for professional qualifications
•Access to a Rising Stars programme and equal support for mental and physical wellbeing.
HEATH & Safety: No current issues to report on site
