Lettings & Viewings Coordinator
Reed are looking for a Lettings & Viewings Coordinator to deliver high-quality property viewings and tenant check-ins across a residential portfolio. This is a field-based role focused on creating a positive customer experience, maintaining high presentation standards and supporting occupancy through excellent face-to-face engagement.
What We're Looking For
•2+ years' experience in lettings, property management, block management or a similar property role.
•Excellent communication and customer service skills.
•Full UK Driving Licence and own vehicle.
•Able to work two evenings per week and occasional Saturdays.
•Organised, proactive and customer-focused.
Key Objectives
•Deliver professional property viewings.
•Convert interest into tenant applications.
•Ensure vacant rooms are viewing-ready.
•Conduct smooth tenant move-in check-ins.
•Maintain a strong pipeline of applicants.
Key Responsibilities
Viewings & Property Presentation
•Conduct property viewings across the portfolio.
•Confirm appointments and reduce no-shows.
•Ensure properties are clean, presentable and ready to show.
•Provide accurate information on properties and tenancy terms.
•Answer applicant questions professionally.
Property Preparation
•Set up and move marketing materials between properties.
•Ensure vacant rooms meet presentation standards.
•Report any property issues identified.
Tenant Check-Ins
•Complete in-person move-in check-ins.
•Introduce tenants to the property and house rules.
•Deliver a smooth and welcoming move-in experience.
•Assist with check-outs and inventories when required.
Applicant & Pipeline Management
•Qualify applicants and assess suitability.
•Maintain accurate records within the CRM.
•Follow up viewing attendees and warm leads.
•Re-engage previous enquiries where appropriate.
Administration
•Respond to enquiries and arrange viewings when required.
•Update CRM systems and activity trackers.
•Monitor viewing and check-in performance.
•Support the wider team with reasonable business requests.
Working Pattern
•Field-based role with regular travel between properties.
•On-site position with no remote or hybrid working.
•Full UK Driving Licence and own vehicle required.
•Travel within approximately a 15-mile radius of Reading.
•Minimum of two evenings per week (finishing at 7:30pm).
•Occasional Saturday working (typically 6-8 hours).
What's Not Included in This Role
•Closing deals or making final tenancy decisions.
•Ongoing tenant management after move-in.
•Compliance or onboarding administration.
•Property maintenance coordination.
•Marketing strategy responsibilities.
•Desk-based, remote or hybrid working.
This role is ideal for an experienced property professional who enjoys being out on the road, meeting people and delivering a first-class viewing and move-in experience.
