IT Service Desk Analyst
- Recruiter
- Artis Recruitment
- Location
- Bristol
- Salary
- £25,000 per year
- Contract
- Permanent
- Work pattern
- Not Specified
- Working arrangement
- Hybrid working
- First listed by Ontap
- 30 August 2026
Job description
IT Service Desk Analyst required by our market leading client in Central Bristol on a hybrid basis.
Artis Recruitment are partnering with a market-leading, award-winning professional services organisation to recruit an enthusiastic and technically capable IT Service Desk Analyst.
This is a fantastic opportunity to join a dynamic and supportive IT team, providing first-class technical support to users across the business. The role offers a competitive salary of £25,000-£28,000, an annual bonus, annual salary review and an excellent wider benefits package.
The Role
As an IT Service Desk Analyst, you'll act as the first point of contact for IT-related queries and support requests, delivering a consistently high level of service across a wide range of systems, applications and hardware.
You'll provide 1st and 2nd line support, troubleshoot technical issues, manage incidents through a call management system and support users through telephone, email, Teams, face-to-face and remote channels.
The role operates on a shift pattern between 08:00 and 19:00, providing coverage across the organisation's core support hours.
Key Responsibilities
Skills & Experience
We're looking for someone with strong IT knowledge and a genuine customer-first approach. Ideally, you'll have experience within a professional services or similarly fast-paced environment.
You'll ideally have experience with:
Experience or qualifications in ITIL, Azure Fundamentals, Intune or Windows Server would be advantageous.
Most importantly, you'll be organised, proactive and technically curious, with excellent communication skills and a genuine desire to provide outstanding IT support.
The Benefits
Alongside a competitive £25,000-£28,000 salary, the role offers:
If you're an experienced IT Service Desk Analyst looking for a permanent role where you can make an impact, develop your technical skills and work within a collaborative professional services environment, we'd love to hear from you.