Training Coordinator

Recruiter
KEG
Location
London
Contract
Permanent
Work pattern
Not Specified
Working arrangement
Hybrid working
First listed by Ontap
1 September 2026
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Job description

Position: Training Coordinator (Events)

Hours: 9am-5pm, Monday to Friday

Location: London Bridge / Hybrid working

About Us

At the Knowledge Exchange Group, we don't just talk about the issues shaping UK public policy - we get the right people in the room to solve them. Across our three brands, Westminster Insight, Holyrood Insight, and Policy Wales, we deliver over 100 conferences and 150 training courses a year, giving public sector and policy professionals the insight, tools, and connections they need to make a real difference. Our client list speaks for itself - from government departments and public sector bodies to charities doing genuinely meaningful work, right through to some of the biggest household names in UK private industry.

If you are highly organised, love the buzz of bringing people together and want a role where every project is different, keep reading.

The Role

We're looking for a Training Coordinator to join our fast-paced, friendly events team - someone who thrives on organisation, enjoys a full inbox, and gets a real kick out of seeing a training course come together from a blank page to course full of engaged delegates.

Whether it's a small, focused workshop of 5 or a full course of 30, our training courses are designed to engage every delegate.You'll be working closely with our Director and the marketing, product, and operations teams to make sure every course lands well, and appeals to a mix of clients.

No two days will look the same, and while some experience in event coordination is great, what matters most is your drive, your eye for detail, your passion for good customer experience, and solid negotiation and organisational skills. We'll provide full training and teach you the rest.

What You'll Be Doing

Building and nurturing relationships with trainers and industry bodies
Negotiating trainer fees and keeping projects on budget
Working with trainers to shape course content - chasing bios, materials, logos and slides
Building course websites and email campaigns
Coordinating pre-event questionnaires to keep content sharp and relevant
Securing CPD certification for our courses
Supporting delegates - joining instructions, tech troubleshooting, and friendly customer service
Gathering feedback and evaluation post-course to keep raising the bar
Handling cost and invoice admin
Liaising directly with clients on bespoke in-house training

About You

At least a year's experience in a professional environment
Some background in events or training
Confident with everyday tech - Microsoft Office, Zoom, email systems, etc.
Sharp organisational skills - checking the details, meeting multiple deadlines
Experience with email marketing or website builders is a bonus
A natural at customer service - warm, helpful, and solutions-focused
Comfortable negotiating and thinking commercially
A calm problem-solver who takes things in their stride
A genuine team player who builds relationships easily
A clear, confident communicator

What You'll Get

23 days' annual holiday, rising to 25 after 2 years and 28 after 3
2 dedicated personal development days plus access to CPD-accredited training
Company pension scheme
Regular company social events
Hybrid working
A genuinely dynamic, supportive, and agile team to be part of
Progression within the role and the company.
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