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Customer Service Advisor

Recruiter
People Solutions Group Limited
Location
Buckinghamshire
Salary
£26,437 per annum
Contract
Permanent
Work pattern
Full Time
First listed by Ontap
25 August 2026
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Job description

Customer Service Advisor - Coleshill

People Solutions are currently recruiting for a Customer Service Advisor to join our well-established client based in Coleshill.

This is a fantastic opportunity to join a busy and established organisation in a varied customer service role involving telephone and email communication, order processing and stock ordering.

Due to an upcoming project start date, we are particularly interested in candidates who are available immediately or able to start within the next two weeks.

This role would suit candidates with previous experience as a Customer Service Administrator, Customer Support Advisor or Office Administrator.

Rates of Pay:

£26,436.80 per annum (£12.71 per hour)
40 paid hours per week

Shift Pattern:

Monday to Friday
8:30am - 4:30pm
No weekend working

Benefits:

Your benefits as a Customer Service Advisor are:

Monday to Friday working
Sociable daytime hours
Immediate start available
Full-time opportunity
Friendly and supportive working environment
Opportunity to join a large, established organisation

Day-to-Day Duties:

Your duties as a Customer Service Advisor are:

Handling incoming and outgoing customer telephone calls
Responding to customer enquiries via email
Processing customer orders accurately
Ordering stock and checking availability
Liaising with internal departments regarding orders and stock
Keeping customers updated on the progress of their orders
Updating customer and order information on internal systems
Resolving general customer queries efficiently and professionally
Completing general administration to support the customer service function
Delivering a high standard of customer service at all times

Essential Skills:

To be successful as a Customer Service Advisor, you will need:

Previous customer service experience, ideally involving telephone and email-based communication
A confident and professional telephone manner
Good written communication skills
Experience dealing with customer enquiries by telephone and email
Good IT and computer skills
Strong attention to detail
Good organisational skills
Ability to work effectively in a busy environment
A positive and customer-focused approach

Please note: Due to the project start date, candidates must be available to start immediately or within a maximum of two weeks.

Training:

Full training provided
Ongoing support from the management team
Opportunities to develop knowledge and skills within the role

Apply:

If you are interested in this role, please apply today and a member of our recruitment team will be in touch.

People Solutions do not charge candidates any fees or request deposits at any stage of the recruitment process

Apply Now