Contact Centre Agent

Location: Redhill - Fully onsite

Contract Length: 3 months

Rates: £13.50 per hour PAYE

The Role

Working in a busy call centre, within a friendly and professional team. You will mainly be taking inbound calls relating to a variety of occupational pension schemes. You may be required to answer queries via email and be asked to provide support to the administration and customer service team.

Performance Objectives:

Excellence

Forward on escalated calls in the correct manner

Maintain and develop knowledge of pension schemes

People

Provide support to the administration team

Support team members during busy periods

Work as part of an effective team

Clients

Answer the phones and respond to members queries to set service standards

Provide an efficient, professional service to meet all client/members' needs and to promote the company's brand

Communicate with members via email

Make outbound calls when required

Financial

Hit individual (KPI of 50 calls per day) and team targets

Ensure timely completion of timesheets

Minimum Criteria & Skills (including education & licenses)

Essential

Able to work to a high level of accuracy

Able to work well under pressure and meet targets

Interpersonal skills to include good written and verbal communication

Computer literate

Excellent customer service skills and a positive, customer focused attitude

Advantageous

Experience in either DB or DC pensions administration would be an advantage

Experience working within a contact centre would be an advantage

Guidant, Carbon 60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.